FAQ


1. What kind of payment methods do you accept?
We accept Visa and MasterCard.

2. Is there an actual Orient 499 Store anywhere?
Yes, You can find our address in the contact us section of this website.

3. Is Shipping available?
Yes, Shipping is available after you have paid for the items using one of the available payment options.

4. Do you Ship as a gift?
All of our items are packed in our signature wrapping.

5. Where do you deliver to?
We deliver worldwide. We ship with DHL. Orders will be dispatched within the next 1-2 days. Delivery will be between 2-7 days. Cost of shipping will be calculated automatically at Checkout.

6. What is your Returns and Exchange Policy?
We are fully responsible for the return of an item provided the order you received is different than the one ordered on the online store (different size, color...) or if the item was damaged at arrival. For further info please contact us at office@orient499.com and we will assist you. This policy applies only to items you have purchased on the online store.

7. I have received my item. Why is it not exactly the same as the one shown on the website?
Each of our products are carefully handmade by local artisans, that is why some minor irregularities might occur, but this is also why we love it, as each item is unique.

8. I have seen an item on your website a few days ago, but it seems not available anymore, why is that?
Each of our items are handmade by local artisans in small quantities that is why we run a very limited stock. You will find that a large number of the products on our website are unique exclusive pieces.

9. Can I place an order by phone?
Yes, simply call us on +9611369499 or +9613411624 and we will take it from there. You can also send us a Whatsapp request on +96176908181.

10. I received my package, but why did I have to pay import duty or tax?
You may be liable to pay import duty or tax on goods entering your country. Any additional charges for customs clearance must be paid for by you. We have no control over these charges and cannot predict what they might be.

11. How secure are my credit card details?
All credit card transactions on the website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions which you have initiated.