Refund Policy


Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at office@orient499.com and send your item to: 499, Omar Daouk Street Beirut, Mina El Hosn, Lebanon.


Shipping
To return your product, you should mail your product to: 499, Omar Daouk Street, Mina El Hosn, Beirut, Lebanon.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.